Malcolm Koh

Head of Customer Experience Advisory, APJ & MEA, FRESHWORKS
  • Over 30 Years of diverse experience in CX across 7 industries: Retail, Hospitality, Airline, Banking, Financial Services, large startup, Tech vendors
  • Global director in CX practices working with large clients
  • Specialist in improving operations, implementation at scale, and Business case analysis, Value Engineering
  • Regional Speaker, Media Spokesperson for sharing best practices and optimization
  • Certified Forrester CX Pro level III
  • MBA, Alumni President and Design Thinking Certification –  National University of Singapore