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Malcolm Koh
Head of Customer Experience Advisory, APJ & MEA, FRESHWORKS
Linkedin
Over 30 Years of diverse experience in CX across 7 industries: Retail, Hospitality, Airline, Banking, Financial Services, large startup, Tech vendors
Global director in CX practices working with large clients
Specialist in improving operations, implementation at scale, and Business case analysis, Value Engineering
Regional Speaker, Media Spokesperson for sharing best practices and optimization
Certified Forrester CX Pro level III
MBA, Alumni President and Design Thinking Certification – National University of Singapore