Benedict Jones


Benedict is responsible for leading organisation-wide strategic initiatives to advance Manulife Singapore’s technology, digitization and modernisation agenda to bring broader, deeper and more sustainable changes in systems, processes and ways of working. Ben leads the Operations function that is foundational to our business transformation efforts and also assumes the role of a change champion to lead the Customer Experience Transformation (CXT) journey, partnering across different functions in the organization to re- define and enable a holistic and exceptional customer and distributor experience.

With a career spanning 25 years in financial services and consulting, Benedict has held senior leadership roles in Singapore, Australia as well as across Asia Pacific in the areas of Strategy, Distribution, Operations, Digital, Technology, Change & Transformation. Much of Benedict’s career has been with Allianz and AIG. He also has held roles at Insurance Australia Group and HIH Insurance.

Benedict is a Chartered Accountant (CA ANZ) and Graduate of the Australian Institute of Company Directors, holding a Masters of Business in Accounting & Finance from University of Technology, Sydney.