- Over 30 Years of diverse experience in CX across 7 industries: Retail, Hospitality, Airline, Banking, Financial Services, large startup, Tech vendors
- Global director in CX practices working with large clients
- Specialist in improving operations, implementation at scale, and Business case analysis, Value Engineering
- Regional Speaker, Media Spokesperson for sharing best practices and optimization
- Certified Forrester CX Pro level III
- MBA, Alumni President and Design Thinking Certification – National University of Singapore